Drama, conflict, and chaos. When you hear those words, what are the immediate thoughts that you have? I’m guessing that they’re not excitement, right?

Let’s be real, the wedding industry is full of emotion and it’s hard to navigate it all sometimes and it can even affect the success of our business. Our clients are knee-deep in feelings, trying to stitch two families together, making huge decisions for that one special night, and boy, can it get overwhelming! And it’s not just the clients. We, the pros making the magic happen, get our fair share of behind-the-scenes drama and chaos, whether it’s with our team or other industry pros.

But here’s the good news – handling these ups and downs is something we can all get better at, that’s what Jen Trotter and I are sitting down and talking about. In order to have a successful business, you need to know how to deal with the chaos!

Jen Trotter is an award-winning entrepreneur and the owner of DFW’s top bridal beauty team, Lip Service Makeup. In addition to working with hundreds of brides each year, Jen and her team’s work have been featured in countless advertising campaigns, corporate projects, and even on TV shows such as Dateline, 20/20 and Netflix’s Love is Blind.

So buckle up, and grab some coffee!☕️

Embracing the emotions

Apart from making brides look fabulous, Jen’s got this incredible knack for smoothing over any wedding planning drama. Our conversation wasn’t just about tackling the headline-making crises; we dove into the nitty-gritty, the everyday hiccups and misunderstandings that, if left unchecked, can escalate. Her approach is rooted in effective communication and understanding the emotional needs of everyone. Whether it’s addressing a bride’s anxiety about weather-induced changes or navigating team dynamics, the solution often lies in clear, compassionate communication.

The Importance of Conflict Resolution in Business Longevity

It’s not just about being a boss; It’s about being human. We touched on something that’s so often overlooked in the wedding industry – the emotional weight we carry. Whether it’s dealing with our own team’s dynamics or reassuring a bride that her big day will be perfect, even if it rains cats and dogs, it all boils down to empathy and understanding. And sometimes, it means being the calm in the storm for someone who’s on the edge.

When discussing team dynamics, Jen emphasized the importance of building a strong team culture. This means hiring individuals who align with the company’s values and addressing any negative influences quickly to prevent them from affecting the rest of the team.

Tune into this episode to hear all the important tips Jen shares to make sure you are addressing conflict in a healthy and amazing way!

Check out Jen here!

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